WORK EXPERIENCE
Microbiology Department - Mount Sinai Hospital
Positions: MicroWeb Webmaster & TIBDN Research Assistant
June 2000 - April 2003
In charge of the maintenance, creation and design of the Toronto Medical Laboratories and Mount Sinai Hospital Microbiology Department's web site: MicroWeb, first designer of the Online Microbiology Policy Manual used by national hospitals as well as the first online Mycology Teaching Image Gallery
Research Assistant for the Toronto Invasive Bacterial Diseases Network (TIBDN) Streptococcus pneumoniae program.
The ALEA Group
Position: Call Centre Supervisor • March 1998 - May 2000
Was one of two supervisors that were in charge of the company's 30 person call centre.
Managed and operated telemarketing projects for clients such as Sun Microsystems, Teklogix, and HP Canada. Created and maintained information databases for every Call Centre project, as well as all statistical reports.
Assisted in the creation of a new payroll system for the Call Centre Employees.
Created new forms for the weekly Project Load Update and Project Progress reports.
During the months of April 1998 to August 1998 was the sole representative of Sceptre Technologies' Canadian Partners Support Program (CPSP). Was in charge of generating members, processing memberships, acting as Canadian contact for the company and providing support to resellers across the country.
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